Return Policy

At KALLCELY, we aim to deliver a smooth, clear, and worry-free return process for all our customers.

This Return & Refund Policy applies to eligible orders completed through kallcely.com.

1. 30-Day Return Allowance

Buyers can submit a return request within 30 days starting from the recorded date of order delivery.

Before returning any items, you must contact our customer support team at service@kallcely.com.

Our support representatives will check your request, confirm return eligibility, and provide the correct warehouse destination and step-by-step instructions. Please do not ship items back without authorization, as unapproved returns may be rejected or delayed in processing.

2. Standards for Return Approval

Except for products arriving damaged, defective, or mis-shipped, returned sprayers should satisfy the following criteria:

• Unused or in clean, mint condition without liquid residues
• Free from user-inflicted cracks, broken triggers, or body scratches
• Complete with all original parts, nozzles, extension tubes, and internal gaskets
• Packed securely in original protective wrap to prevent impact damage during transit

A valid proof of purchase (such as your original order ID) is required to process any return.

3. Unboxed or Inspected Sprayers

Unboxing your spray bottle to check its build or nozzle quality does not invalidate your return rights. However, preference-based returns of opened sprayers must not show heavy usage, chemical residues, or user damage. If a returned item shows significant value reduction due to excessive handling beyond basic inspection, appropriate deduction fees may be applied in accordance with applicable laws.

4. Non-Returnable Products

The following item categories cannot be returned for preference reasons:

• Customized or special-order sprayers
• Electronic gift cards
• Clearance items explicitly marked as Final Sale
• Products damaged by customer misuse, improper liquid fill, or accidental drops

5. Damaged, Faulty, or Incorrect Shipments

Please check your KALLCELY package as soon as it arrives. This is essential for ensuring all pump mechanisms, nozzle heads, and liquid reservoirs arrive intact.

If your sprayer arrives leaking, cracked, non-functional, or wrong, please email us immediately with:

• Your unique order reference number
• Clear pictures or video showing the spray bottle damage or fault
• Photos of internal protective wrap and the outer shipping carton
• A photo showing the carrier shipping label

6. Return Freight Responsibility

For standard preference returns (such as selecting another color or changed needs), buyers are responsible for return shipping costs. However, if the sprayer is defective, damaged in transit, or incorrectly sent due to our error, KALLCELY will cover all return shipping costs.

7. Return Address & Protective Packaging

Return warehouse locations differ according to logistics routing. Do not ship return items to our registered corporate office address without explicit instructions. Correct return address details will be sent upon request approval. Please pack returned sprayers carefully using adequate cushioning to avoid transit damage.

8. Inspection & Refund Approval

Once your return parcel is received at our facility, our staff will inspect its condition. Upon approval, your refund will be processed back to your original payment method. Depending on your bank or payment provider, funds may take a few additional days to appear in your balance.

9. Product Exchanges & Order Cancellations

Direct exchanges depend on stock levels. If an item is unavailable, we recommend placing a new order after your return is completed. To cancel an order before dispatch, please email us promptly; however, cancellations cannot be guaranteed once fulfillment processing has begun.

10. Contact Us

For questions concerning returns, refunds, or damaged spray bottles, please contact our support desk: